Contact information

Effective date: September 6, 2026

Business

Legal name: Hoya etcetera inc.

Business location: Greater Montreal, Quebec, Canada

Website: https://hoyaetcetera.ca

Customer Service

Email: orders@hoyaetcetera.ca

Telephone: +1 514-447-0766

Website chat: Available through hoyaetcetera.ca

Telephone calls may be answered by voicemail. Voicemail messages are delivered electronically and monitored during normal business operations. For the fastest documented response, contact us by email or website chat.

For faster assistance, include your order number, the customer name used at checkout and a short description of the question. For a delivery or plant-condition claim, follow the evidence instructions and reporting target in the Refund Policy.

Mailing Address

Registered business address (administrative correspondence only): 301-520 Place Juge-Desnoyers, Laval, Quebec H7G 4X1, Canada. This is not our nursery or operational facility, is not a retail location and is not open to the public. Customer visits and order pickups are not available at this address.