Shipping policy

Effective date: September 6, 2026

This Shipping Policy applies to purchases made from Hoya etcetera inc. ("Hoya etcetera," "we," "us" or "our") through hoyaetcetera.ca.

1. Shipping Origin and Availability

Orders ship from the Greater Montreal area in Quebec, Canada. Regular online shipping is currently available to Canada, the United States, Switzerland and Germany. Other European Union countries may be added in the future. Shipping destinations, eligible products and delivery services can change because of weather, carrier capacity, plant-health rules and import restrictions.

2. Canada

Order minimum and free shipping

A minimum merchandise value of CAD $100 applies to Canadian orders. Standard Canadian shipping is free when the merchandise subtotal reaches CAD $400 before taxes and after discounts, unless a product page or promotion states otherwise. Remote-area, oversized or special-service surcharges, if any, are shown before payment.

Shipping schedule and carrier

Canadian orders normally ship Monday through Wednesday, depending on weather and shipping capacity. Most Canadian destinations are served by Purolator Express and typically arrive within one business day after dispatch; rural and remote destinations can take longer. All transit times are estimates, not guarantees.

Weather protection and holds

Please review the forecast for both the shipping origin and destination before ordering. During cold weather, insulated packaging and heat packs may be used when we consider them appropriate. We may postpone dispatch when temperatures or service disruptions create an unreasonable risk to the plants. Orders cannot normally be held for more than two weeks.

3. Export Orders

Export availability varies by market and product. Export orders normally ship by FedEx Priority and include required phytosanitary documentation where applicable. Please follow the export dates and order cutoffs shown on the website. An order is not guaranteed for a particular export date until it is accepted and scheduled.

The merchandise minimum is USD $350 for the United States, CHF 350 for Switzerland and €500 for Germany. The €500 minimum will also apply to another European Union country if that country is added in the future. Product-specific restrictions or higher minimums clearly stated before purchase also apply.

Korea is not available through website checkout. To inquire about a possible Korean shipment, contact Hoya etcetera through the website chat or email orders@hoyaetcetera.ca before ordering. If approved, the minimum merchandise value is CAD $750. Special export, payment and ordering instructions will be provided privately after the request is reviewed. No shipment is accepted until Hoya etcetera confirms it in writing.

No other country is available unless it can be selected at checkout or Hoya etcetera expressly approves the destination in writing before an order is placed.

Plants rooted in soil may have their roots cleaned or removed and may be shipped as unrooted cuttings if required for inspection or import compliance. We do not ship illegally, undervalue goods, or declare plants as gifts, decorations, toys or under another false description.

4. United States Orders

For an order placed through the U.S. market, the product prices shown include applicable U.S. duties and taxes and the cost of the required phytosanitary certificate. Shipping charges are displayed separately at checkout. The customer remains responsible for charges caused by inaccurate information, missing customer documentation, storage, refusal, abandonment, address correction or services requested after dispatch.

U.S. customers must provide the importer’s Social Security number (SSN) or Employer Identification Number (EIN) when required for customs clearance. The information must be provided no later than the day the order is scheduled to ship, using one of these methods:

·     submit it to Hoya etcetera through the secure portal provided to the customer, so it can be included in the commercial invoice or other required customs documentation; or

·     provide it directly to the FedEx Brokerage department.

Do not send an SSN or EIN by ordinary email. Clear, simple instructions for contacting FedEx Brokerage are provided to the customer. Failure to provide the required importer information by the shipment day may delay the shipment or prevent it from being dispatched.

5. Switzerland, Germany and Future European Union Markets — DAP

This section currently applies to Switzerland and Germany and will also apply to another European Union country if that market is added in the future. Unless checkout expressly states otherwise, these orders are shipped Delivered at Place (DAP). Product prices and shipping charges do not include import VAT, customs duty, brokerage, disbursement, customs handling, plant-health inspection, storage, quarantine, return, destruction or similar destination charges. The recipient is the importer and must pay those amounts directly to the carrier or authority when requested.

For EU consignments valued under €150, a temporary customs duty of €3 per category of goods has applied since July 1, 2026. A separate EU-wide handling fee on small distance-sales consignments is scheduled to apply in member states no later than November 1, 2026; its amount is to be set by the European Commission. Unless checkout expressly says otherwise, any applicable duty or handling fee is the customer’s responsibility. These charges may change after this policy is published.

German packaging compliance

Orders to Germany are accepted only while Hoya etcetera maintains the packaging registrations, system-participation arrangements and authorized-representative arrangements required for that market. We may pause German checkout, postpone acceptance or cancel and refund an order if a required registration or service is unavailable. This does not create an additional charge for the customer unless a charge is clearly disclosed before purchase.

6. Importer Responsibilities

·     Verify before ordering that the plants are permitted and that you can satisfy all import, permit, registration, tax-number and documentation requirements.

·     Provide complete and accurate recipient, delivery and customs information, including any tax identification, social security, EORI or permit number lawfully requested for clearance.

·     Monitor tracking and respond promptly to the carrier, broker, customs or plant-health authority.

·     Pay destination charges that are not expressly included at checkout and accept delivery when offered.

To the extent permitted by law, we are not responsible for deterioration, delay, loss, seizure, return, destruction or extra expense caused by the customer’s failure to satisfy these responsibilities.

7. Address, Tracking and Delivery

Customers must provide a complete and accurate address, including apartment, unit, gate, buzzer and access details. Review the address before payment and contact us immediately if a correction is needed. Changes are not guaranteed after fulfillment begins, and carrier address-correction fees may be charged to the customer where permitted by law.

Customers are responsible for monitoring tracking and making arrangements to be present when delivery is expected, or for having another responsible person receive the parcel. Live plants must be brought indoors promptly after delivery and must not be left outside, in a mailbox, in an unheated area or otherwise exposed to excessive cold or heat. To the extent permitted by law, Hoya etcetera is not responsible for deterioration or damage caused by a delivered parcel being left unattended or exposed to unsuitable temperatures after delivery. A carrier scan or other reliable delivery record may be used as evidence of delivery. Risk of loss is allocated according to applicable law; nothing in this policy removes rights that cannot legally be waived.

8. Delays and Events Outside Reasonable Control

Weather, carrier disruption, customs inspection, border processing, government action and other events outside our reasonable control may delay an order. We will use reasonable efforts to assist, but transit estimates are not guarantees. This clause does not exclude obligations or remedies that applicable law makes mandatory.

9. Questions

For shipping or export assistance, contact orders@hoyaetcetera.ca or use the website chat.