Conditions d’utilisation
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TERMS OF SERVICE
OVERVIEW
Welcome to Hoya etcetera! The terms “we”, “us” and “our” refer to Hoya etcetera inc. Hoya etcetera operates this store and website, including all related information, content, features, tools, products and services.
By visiting, interacting with or using our website, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy.
Privacy Policy: https://hoyaetcetera.ca/policies/privacy-policy
Refund Policy: https://hoyaetcetera.ca/policies/refund-policy
Shipping Policy: https://hoyaetcetera.ca/policies/shipping-policy
If you do not agree to these Terms of Service or policies, you should not use or access our website.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, state, or country of residence.
You agree to provide current, complete, and accurate purchase, billing, payment, and shipping information for all orders placed on our website.
You are responsible for maintaining the security of your account credentials and for all activity under your account.
SECTION 2 - PRODUCTS
Hoya etcetera sells live plants, plant cuttings, and related products.
We make every effort to display products as accurately as possible. However, colors, size, condition, and appearance may vary due to lighting, screen settings, plant growth, natural variation, and the living nature of plants.
Product descriptions, availability, and pricing may change at any time without notice. We reserve the right to discontinue any product or limit quantities at our discretion.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, cancel, or modify an order at our discretion.
Orders are subject to product availability, weather conditions, export requirements, inspection requirements, and shipping capacity.
Purchases are subject to our Refund Policy and Shipping Policy.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice.
Unless otherwise stated, prices do not include shipping, taxes, customs duties, import fees, inspection fees, or other charges that may apply.
You agree to provide complete and accurate payment and account information and to update your information as needed.
SECTION 5 - SHIPPING AND EXPORTS
Shipping and export orders are subject to our Shipping Policy.
Customers are responsible for providing complete and accurate shipping information and any information required for customs clearance, import processing, or delivery.
We are not responsible for delays caused by carriers, weather, customs inspections, border processing, government agencies, or other circumstances beyond our control.
SECTION 6 - LIVE PLANTS
Live plants and plant cuttings are perishable goods. Their condition may change during shipping, inspection, import processing, or after delivery.
Customers are responsible for reviewing product descriptions, shipping requirements, import requirements, and care needs before placing an order.
SECTION 7 - RETURNS AND REFUNDS
Returns, refunds, replacements, credits, cancellations, and withdrawal requests are handled in accordance with our Refund Policy.
Nothing in these Terms limits any mandatory consumer rights that may apply under the laws of the customer’s country of residence.
SECTION 8 - INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, product names, designs, and branding, is owned by Hoya etcetera inc. or used with permission.
You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
SECTION 9 - THIRD-PARTY TOOLS AND LINKS
Our website may contain third-party tools, apps, payment providers, shipping services, or links to third-party websites.
We are not responsible for third-party websites, tools, services, or content. Use of third-party services is at your own discretion and may be subject to separate terms and policies.
SECTION 10 - PRIVACY
Personal information submitted through the website is governed by our Privacy Policy:
https://hoyaetcetera.ca/policies/privacy-policy
Our store is hosted by Shopify, which may process information as part of providing the ecommerce platform and related services.
SECTION 11 - ERRORS AND OMISSIONS
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, availability, shipping charges, transit times, or other information.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been placed.
SECTION 12 - PROHIBITED USES
You may not use this website or our products for any unlawful purpose or in violation of any applicable laws or regulations.
You may not interfere with the security or operation of the website, submit false information, attempt fraud, scrape content, or misuse the website in any way.
SECTION 13 - DISCLAIMER OF WARRANTIES
Except where required by applicable law, this website and all products and services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee that the website will be uninterrupted, secure, error-free, or that any product will meet expectations beyond what is expressly stated in our policies.
SECTION 14 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Hoya etcetera inc. is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of this website or products purchased through it.
Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.
SECTION 15 - INDEMNIFICATION
You agree to indemnify and hold harmless Hoya etcetera inc. from claims, damages, liabilities, costs, or expenses arising from your breach of these Terms, misuse of the website, violation of law, or violation of third-party rights.
SECTION 16 - TERMINATION
We may suspend or terminate access to the website or cancel orders if we believe these Terms have been violated or if misuse, fraud, abuse, or unlawful activity is suspected.
SECTION 17 - GOVERNING LAW
These Terms of Service are governed by the laws of Quebec and Canada, except where mandatory consumer protection laws in another jurisdiction apply.
SECTION 18 - CHANGES TO TERMS
We may update these Terms of Service at any time by posting changes on this page. Your continued use of the website after changes are posted means you accept the updated Terms.
SECTION 19 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Hoya etcetera inc.
Quebec, Canada
Website: https://hoyaetcetera.ca